Terms and conditions

This contract is entered into between Cascade Cars (hereafter referred to as “Office”) and the Driver /PA  (hereafter referred to as “Crew”) under the terms and conditions of this contract below:

This contract is effective from the time you have accepted your first shift via the Connecteam app.

Its important that you read this agreement as it will give you a clear understanding what we accept from you whilst working with Cascade Cars.

Payment

The price per complete trip is confirmed via a text message as proof before the time of accepting the first trip on the Connecteam app.

It is vital that you have correct details of your school run jobs and make sure all jobs are correct before accepting the job on Connecteam app. Any incorrect jobs or details that need to be included in your shift must be informed to the payment department who will help to update your jobs. Do not leave jobs to be amended on the app till the end of the month as this will result in delay on payments.

1. The payment for the trip cannot be changed. Payment is only made on routes completed by the Crew via the app.
2. . The payment will be made to the Crew by Bank Transfer. Please see schedule attached (Appendix 3). However, on request and subject to the agreement of the Office, a cash payment may be possible by the Office. .
3. Where it has been agreed that payment to the Crew is in cash, the if the Crew does not collect any payment due from the Office during the times stated above, the Crew will have to wait until the next cash payment date to collect the cash payment.

Payment Dates

1. Payment dates are between the 7th and 8th ofeach month as long as all the jobs are correct on the app.
2. All payments will depend on the crews following the rule of clocking in and out promptly from their app.
3. Crews following the correct procedures on clocking in and locking out will be paid early.
4. All crew members who have correctly followed procedures by clocking in and clocking out will be paid on the 8th of each month.
5. All correct completed jobs payments will be paid on the 8th before 9pm.
6. If you have not been paid on the 8th by 9pm then call  the payment department on the next day to get an update.

Error payments

1. Crews who have not clocked in or clocked out on the correct times and days will result as an “error”
2. Any “error” will result in late payment.
3. All errors will require more time for the trips to  be confirmed by the payment department
4. Late payments will follow on the first working day after the 8th of the month.
5. We do not make payments on Saturday, Sunday and public bank holidays w

Bank transfer payment

1. Bank transfer payment is made by the Office on the 7th and 8th of every month only (12-9pm) (subject to the rest of this section).
2. If you want weekly payments this can be also possible but there will be an admin fee of £5.00
3. If you want 2 weekly transferred into the bank, there will be a £8 admin fee.
4. If you want to transfer monthly payment into your bank account, then there is no fee. 

Cash Payment

1. If you want weekly Cash Payment, there will be a £7 admin fee.
2. If you want cash every 2 weeks, then there will be an £12 admin fee. If you want the cash monthly, then it will be £20.

Incomplete trips

1. Subject to point 2, if the Crew arrives at the pickup address and the child does not go to school, the Crew is entitled to half pay or depending how far crew member travelled.
2. If the Office has given notice to the Crew that the child(ren) is/are not going to school while the Crew is on route to the child’s address, the payment will be apportioned by the Office to reflect the distance travelled by the Crew.

Deposit

1. The Office requires a deposit payment of £50 for any Crew who are PAs and £100 for any Crew who are drivers at the end of every term as security for the Crew to keep his/her existing route. Payment of such deposit will ensure the route worked by the Crew is not allocated to any other crew member.
2. The Crew authorises the Office to make such deduction from any payment due to the Crew unless notice is given to the Office before the end of the term that the Crew no longer wants to continue with that route.
3. If the Crew notifies the Office at any time prior to two weeks before the start of the term that the Crew no longer wants to continue with such route, the payment shall be returned to the Crew. If the Crew gives the Office less than two weeks’ notice before the start of term that the Crew no longer wants to continue with that route, the Office may keep the payment to cover its costs of finding alternative crew to cover the route (or such part of the payment as reflects its costs and penalties).
4. If the Office provides the Crew with a Hi-Vis, identity badge and lanyard for the Crew to wear, then a deposit as set out shown below will be taken. The deposit will be returned when the Hi-Vis, identity badge and lanyard are returned to the Office in good condition.
5. Please keep safe to ensure you receive your deposit back.
6. The deposit will be refunded after the school term has been completed by the Crew.

7. Type	Price		Staff signature	Date received
   Driver Job	£100
   Badge	£5
   Hi-Vis	£5
   Car seat/Booster	£10

Responsibility and Obligations

1. The Crew has a duty of care for all passengers transported. They must ensure the passenger is safe and always secured in the vehicle. A Cascade cars identity badge must be always worn when travelling on the route.
2. The Crew must always follow and abide by the Code of Conduct.
3. The Crew is responsible for any damage to their property (e.g., car, interior, devices they give to a child they are transporting, etc.), the Office will not be held responsible.
4. If the Crew starts working with another company or is currently working with another company, this needs to be notified to the Office. Details do not be given but this does need to be notified.

DRIVERS NEED TO ENSURE THERE IS HAND SANITIER IN THE CAR AT ALL TIMES. THIS NEEDS TO BE  GIVEN TO THE PA AND CLIENT WHEN ENTERING THE CAR.

PA AND DRIVER MUST ALWAYS WEAR A MASK WHEN ON THE ROUTE.

 

Extra trips

1. There may be times when the Office may ask the Crew to cover another school run, in the absence of another crew member. In this instance, the Crew will be paid as per that trip; this price will be confirmed by the Office before the Crew starts the run. This price may differ to the trip price stated in section Payment.

Notice period

1. If the Crew wants to terminate the contract, they must give at least 2 weeks’ notice which will expire at the end of the term. The Crew must continue to work throughout the term in which the Crew gives notice.
2. The Office can end the contract at any time by giving the Crew not less than 2 weeks’ notice, unless the Crew has breached their contract, in which the Office can terminate the contract with immediate effect.
3. If the Crew leaves before the expiry of their notice period, the Office shall not have to pay the Crew for any work not completed. In addition, the Office is entitled to deduct its costs of finding a replacement crew member to cover the Crew’s trips and for any other losses it incurs.

Time Off

1. The children that the Crew transport require familiarity and consistency in relation to their transport.
2. The Crew should not take off any time during term time. The Crew is not required under this contract to work during school holidays, which total about 14 weeks per year. The Crew is expected to plan time off during these times when the schools are closed. Any appointments should be booked at times where they do not affect the school run.
3. In circumstances where the Crew requires time off and cannot make a trip (either morning or afternoon), he/she must inform the Office as soon as possible, and not less than 48 hours before such time off.
4. If the Crew is unable to provide multiple trips, the Crew must give the Office a minimum 1-week notice in advance of the first day off. If this not provided, the Office is entitled to deduct its costs of finding a replacement crew member to cover the Crew’s trips and for any other losses it incurs (see section 10).
5. If more than 2 requests to take time off are received by the Office from the Crew in one term, the Office may remove the Crew from the route.

PENALTIES

1. THE CREW MUST CALL THE OFFICE IF THE CREW THINKS HE/SHE WILL BE DELAYED MORE THAN 5 MINUTES FOR A PICKUP.
2. If the Office loses any contract due to negligence or misconduct of the Crew or the Crew’s breach of contract, the Office may claim against the Crew for its’ loss.

 Penalties

We are not aiming to penalise on mistakes but to put awareness, so the responsibility is understood when working with vulnerable children,

• We will warn you on your first misconduct.
• A message will be sent confirming a warning was given for the misconduct.
• On the 2nd misconduct you will be penalised as mentioned in each sections below.
• It is the management decision to overrule the warning if a proof that the misconduct was committed deliberately

THE CHILDREN ARE YOUR FIRST PRIORTY WHEN TRANSPORTING TO OR FROM SCHOOL TAKING EXTRA CARE AND ATTENTION IS VITAL IN THIS JOB ROLE.

Below are the requirements which if not met will result in penalties.

I understand that I am not allowed to smoke before the start of my school run. * As smoking before the start of transportation leaves a very strong odour on to your clothes and mouth. This affects the child and other crew members in the car. Yes, I understand and if I do not comply, I will be penalised and not receive a 1 trip pay

 

I understand that I must greet the parents and introduce myself to the child. * You must come out the car and greet the parents and introduce yourself as the driver or PA. This helps the child and parents to get to know you. You must say the Childs name on every action when taking the child in and out the car. Drivers should ask the parents or child if he would like to have the radio on and which radio station he wants to listen to. If the situation arises that one crew member does not attend work the child would at least be comfortable to travel, knowing that he is has good communication with the other crew. GOOD COMMUNICATION WITH THE CHILD AND PARENTS IS KEY PART FOR THE DRIVER AND PA IN THEIR JOB ROLE. Yes, I understand and if I do not comply, I will be penalised and not receive a 1 trip pay

I understand I cannot drive my own personal car. I can only drive a car which is PCO registered and has a private hire insurance on my name. * Yes, I understand and if I do not comply, I will not receive any money owed and the contract be taken from me.

I understand that I MUST wear my Badge ID and Hi-Viz on all jobs. * Badge ID from Cascade must be always worn around the neck on transportation to and from school. Hi-Viz will be only worn if instructed from Cascade. Yes, I understand and if I do not comply, II will be penalised and not receive a 1 trip pay.

I understand that I cannot discuss any problem with the parents directly. Any problem should be discussed with the Office only. * You must not have confrontations with parents, teachers, or children or with other crew members. Any issues you must contact the office immediately. If there is a road incident you must not use foul language or anger while transporting children to and from school. Yes, I understand and if I do not comply, I will be penalised and not receive for 2 trip pay.

I understand that I cannot pass my job to any other driver/ pa or friends without informing the Office. * You are contracted to do the job. Your details were sent to the council and parents as a security so they know who will be transporting the child. Finding a replacement crew takes a lot of time to arrange therefore we will require a 24HRS NOTICE MUST BE GIVEN and not less than 24hrs otherwise a 2 trip penalty will be given. Yes, I understand and if I do not comply, I will be penalised and not receive for 2 trip pay.

I must inform and confirm with the office if there are any changes during the job. You must inform the office if you notice a crew change or a vehicle change immediately, unless we have informed you about the crew member change or vehicle change. If an additional passenger child, friend or parent is in the vehicle who you have not been informed of you must contact the office immoderately  Timetables or address have changed contact Cascade. Children are not allowed to sit at the front unless authorised by the Office. If a parent requests a route change and the child to be dropped off at another location. You cannot do the change unless you contact the office first as we must get authorisation from the council if this is allowed. If a child is not going to school, you must inform the Office. If a school is closed and there is no school, you must inform the Office. IF THERE ARE ANY CHANGES TO THE USUAL TRIP YOU MUST CONTACT US. Yes, I understand and if I do not comply, I will be penalised and not receive a 2 trip pay.

I understand while transporting passengers to and from school I am only allowed to speak ENGLISH * No other language with crew members or on phone calls in are allowed. Yes, I understand and if I do not comply, I will be penalised and not receive a 2 trip pay.

I understand that I am not allowed to take any pictures or take mobile numbers of any passengers that I am transporting. I am not allowed to text or call them during my contract with Cascade Cars. * Crew members are not classified as passengers. Yes, I understand and if I do not comply, I will not receive any money owed and the contract be taken from me.

You are not allowed to take a day off during school term. * We do not allow any days off during school terms as this significantly affects autistic children. Children with these conditions do not like change as it upsets them and affects their behaviour. It is a very strict policy of the council that if a crew member has agreed to do a school run they must continue to do the work until the end of the term. If you require a day off we will require proof and the reason why you had taken a day off. If you give last minute notice for any reason or call after office hours(6pm) for time off, you will be penalised. You are not allowed to take a day off,on any religious festival days off (during terms time) as the council do not allow this. Yes, I understand and if I do not comply, I will be penalised and not receive a 2 trip pay.

I must call the office if I am going to be late. * The driver is responsible to contact the office immediately if he will be late on the route. When a route is late it affects the child behaviour. Autistic children and vulnerable adults need a consistent schedule. This is key for them to feel calm and ready for the events ahead of them. The school is affected as the teachers work in groups and this affects other children as these are special schools for learning difficulties. The Office is affected as a staff member must inform the school, the council and the parents if you are late. The parents are affected if you are late as they have to keep the child calm because lateness triggers the child behaviour. The Council is also affected if you are late as some council must contact the parent directly as the Office does not have consent to contact parents. Do not blow the horn at any time get authorisation first from the office. Yes, I understand and if I do not comply, I will be penalised and not receive a 1 trip pay.

I understand the child should not be allowed out of the car anytime except dropping to and from school. * You must not drop of the child to any other address or drop off point unless authorised by the office. Yes, I understand and if I do not comply, I will be penalised and not receive a 2 trip pay.

I understand that I must have the Connecteam app installed on my phone and active * It is mandatory that you have installed the app for payments to be processed. Yes, I understand and if I do not comply, I will be penalised 50p for each job that I do not complete on App.

I understand the doors must be locked until at the destination and I must open the door for the passenger.* Child locks must be on while transporting this is a responsibility of both crew members. Yes, I understand and if I do not comply, I will be penalised and not receive a 1 trip pay.

I understand I am not allowed to leave the child alone in the car. * The child cannot be alone in the vehicle. If any complicated issues arise you must call the office and inform us immediately. Yes, I understand and if I do not comply, I will be penalised and not receive a 2 trip pay.

I understand if I am waiting more than 5mins for a client, I need to call the office straightaway. * You should always arrive at the pick-up point 5 minutes before the pick-up time. If the child is not out 5 minutes after the pick-up time you must call the Office immediately. Yes, I understand and if I do not comply, I may receive penalties.

I understand that I must make sure child is handed over to parent/school by the passenger assistant (driver if there is no passenger assistant) * You cannot drive off until the child has been handed over to an adult parents or teachers. This is responsibility of both crew members Yes, I understand and if I do not comply, I will be penalised and not receive a 1 trip pay.

Keep a record of your trips. * Have a book or log on your phone of any trips you may have completed. Confirm all route cost before the start of any contract. I must keep the Connecteam app on 30 minutes before the run and until drop off of the last passenger. Yes, I understand and if I do not comply, I may receive a warning which may lead to a penalty.

I understand that it is my duty to keep the passengers safe and calm throughout the journey. * Yes, I understand and if I do not comply, I may receive a warning which may lead to a penalty.

I understand that I strictly am NOT allowed to touch or hit the child in any way. * You’re not allowed to kiss any transporting passengers’ goodbye on the cheek for any reason. Yes, I understand and if I do not comply, I will be penalised and not receive a 1 trip pay.